Refund policy

Refund Policy

At PrimePurse we take pride in offering high-quality handbags designed for everyday wear and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return your item must meet the following conditions:

  • Item must be unused

  • Returned in original packaging

  • All tags accessories and inserts must be included

  • Proof of purchase or order confirmation is required

Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

We are committed to maintaining clear and transparent return policies for our customers.

Defective Damaged or Incorrect Items

If your item arrives damaged defective or incorrect please contact us for assistance. If the return is approved due to an issue with the item we will provide the appropriate return instructions and applicable return shipping assistance.

Customer Remorse Change of Mind

If you wish to return an item due to a change of mind ordering the wrong size or color or personal preference you are responsible for arranging the return and covering the applicable return shipping costs.

4. Restocking Fees

We value our customers. PrimePurse does not charge a restocking fee.

Restocking Fee: $0

5. How to Start a Return

Step 1 — Contact Us

Email us at support@primepurse.shop with your:

  • Order Number

  • Reason for return

  • Photos if relevant

Step 2 — Receive Instructions

Our support team will review your request and respond with return instructions.

Step 3 — Ship the Item

Pack the item securely in its original packaging and send it according to the return instructions provided by our support team.

Return Address:

801 E Dimond Blvd Anchorage AK 99515 USA

6. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval status

  • If approved your refund will be issued to the original payment method used for the purchase

  • Refunds are processed through the applicable payment provider

Refund Processing Time

Refunds are typically processed within 7 business days after the returned item has been received inspected and approved by our team.

After the refund has been issued the time required for the amount to appear in your account may vary depending on the payment provider.

7. Exchanges

If you would like a different item the simplest option is to:

  • Return the original item

  • Place a new order after the return is approved

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Final sale items if clearly marked at the time of purchase

Need Help?

If you have any questions or need assistance with your return please contact us at:

Email: support@primepurse.shop

Business Information

◆ Business Name: PrimePurse

▣ Business Days: Monday To Friday

◷ Business Hours: 9AM to 5PM

☎ Business Phone: +1 (907) 384-3731

✉ Email: support@primepurse.shop

⌖ Business Address: 801 E Dimond Blvd Anchorage AK 99515 USA